Frequently Asked Questions

If the customer believes that the item that they have received was either damaged, used, or not in the condition as advertised, please follow the instructions down below. 1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 2. To start a return, you can contact us at info@stratusatx.com with the reasoning of the return and the information provided above. 3. We will review the reasoning and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@stratusatx.com

Once we have received the inventory, we will package the items individually, and each customer will receive an email confirming the order has been shipped + the tracking number.

For additional questions that were not answered on this FAQ or other business inquiries, please message us at info@stratusatx.com